GENERAL TERMS AND CONDITIONS FOR BOOKINGS AND SALES
A - GENERAL PROVISIONS
Clause 1 - Object
1.1. WORK = FUN, LDA, a legal entity with the company number 514056991, with a share capital of ninety thousand euros and headquarters at Rua da Rainha Santa Isabel, 103, in the parish of Galegos (Santa Maria), municipality of Barcelos, hereinafter referred to as FEIJÃO VERDE, is the sole owner of the website https://feijao-verde.com .
1.2. These conditions apply: a) to reservations at the FEIJÃO VERDE parks made through this website;
b) to product purchases made through this website.
1.3. Before carrying out any operation, the Customer must read these general booking and sales conditions carefully. The Customer, after completing a booking/purchase, will receive a message with these general conditions by email so that they can keep the information for as long as necessary to protect their interests.
1.4. By submitting the booking/purchase electronically, the Customer expresses acceptance of these General Terms and Conditions for Bookings and Sales.
1.5. FEIJÃO VERDE may change the general booking and sales conditions at any time and with immediate effect after publication on the website. However, changes will only apply to new bookings and sales made after that publication.
Clause 2 - Registration Process
2.1. To make reservations and purchases through this website, the Customer must register in advance.
2.2. Registration is free and will be made by entering the Customer's personal data in the electronic fields provided for this purpose, with the data included in the FEIJÃO VERDE database.
2.4. The Customer guarantees the accuracy of the data entered in the registration and assumes responsibility for the inaccuracy of the data entered.
2.5. Each Customer account is personal and non-transferable.
2.6. The Customer is responsible for all uses of their account, which is restricted and protected by the email and password specified by the Customer.
2.7. The Customer undertakes to inform FEIJÃO VERDE immediately of any abusive or unauthorized use of their account, through the email email@example.com, so that it can block the respective access.
Clause 3 - Contracting
3.1. Booking and purchasing through this website can only be made by adults.
3.2. FEIJÃO VERDE may withdraw any offer presented on the site at any time and freely, without affecting confirmed bookings/purchases.
3.3. Bookings/purchases are only considered accepted, and the contract concluded, after FEIJÃO VERDE sends the Customer an email confirming the booking/purchase and a second email confirming payment.
Clause 4 - Prices
4.1. The prices, offers and promotions indicated are exclusive to contracting through the website.
4.2. Prices are presented in euros and include VAT at the current legal rate, which will be shown separately when ordering products.
4.3. Prices and other descriptions are subject to change without notice. Any price changes will only apply to new bookings/purchases and not to any others already concluded.
Clause 5 - Payment Methods
5.1. The available payment methods are:
a) Payment through Paypal;
b) Payment through Multibanco reference;
c) Payment through MBWAY;
d) Payment through Payshop.
5.2. Payment by Multibanco reference, Paypal and Payshop is only possible through Portuguese bank accounts and must be made within a maximum period of 8 hours from the creation of the reference, under penalty of cancellation of the reservation/order.
5.3. Payments by MBWAY must be made within a maximum of 15 minutes.
5.4. Payments for individual entries to the FEIJÃO VERDE amusement parks, for the same day, must be made within a maximum of 15 minutes.
5.5. Payments will be executed through a universal payment service provider (EU PAGO), and FEIJÃO VERDE will not have access to the data specifically used for this purpose.
Clause 6 - Applicable Law and Arbitration Tribunal
6.1. Portuguese law applies to the conditions of this contract.
6.2. In the event of a consumer dispute, the Customer may use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr, or alternative consumer dispute resolution entities listed here.
6.3. The Customer may submit complaints via email at firstname.lastname@example.org.
B. RESERVATIONS - FEIJÃO VERDE AMUSEMENT PARKS
Clause 7 - Access Reservations
7.1. The Customer may make individual reservations or event reservations for each amusement park in the FEIJÃO VERDE universe through this website.
7.2. When making a reservation, the Customer must select the amusement park, date and time of entry, as well as the duration of the visit or event.
7.3. In individual reservations, the Customer may choose to purchase individual child tickets, individual adult tickets, or family packs for two to five people, with at least one ticket being for an adult.
7.4. In event reservations, such as birthday parties, family parties, and school groups, the Customer is subject to a minimum number of participants defined for each event and amusement park.
7.4.1. When making an event reservation, the Customer, respecting the minimum number of participants, must indicate the number of people who will participate in the event.
7.4.2. Up to six days before the event, the Customer must confirm the attendance of the people who will participate in the event and, respecting the minimum number of participants, may change their reservation, increasing or decreasing the number of participants.
7.4.3. The Customer who confirms the event for a number of participants lower than the minimum number is subject to paying the minimum number of participants.
7.4.4. Booking events does not confer exclusive use of the FEIJÃO VERDE park, but only a guarantee of capacity for the event to take place.
Clause 8 – Payment
8.1. The price of individual entries/tickets will be paid in full at the time of reservation.
8.2. The price of event reservations will be paid in full at the time of reservation if the event is reserved with less than six days' notice.
8.3. If the event reservation is made more than six days in advance, the price will be paid in instalments, within the following deadlines:
8.3.1. At the time of reservation, the Customer is obliged to pay the amount corresponding to the minimum number of participants expected for the event. However, if the reservation includes a number of participants greater than double the minimum number of participants, the Customer is obliged to pay 50% (fifty percent) of the value of all participants.
8.3.2. Up to six days before the event, the Customer is obliged to pay the remaining balance of the total reservation.
8.4. Reservations are only considered made after payment confirmation. The Customer will receive an email with this confirmation.
Clause 9 – Resolution
9.1. The Client may cancel individual reservations, free of charge, up to 8 days before the scheduled time for entry into the amusement park, and will be entitled to a full refund.
9.1.1. If the Client cancels an individual reservation up to 48 hours before the scheduled time for entry into the amusement park, they will only be entitled to a refund of 50% (fifty percent) of the price paid.
9.1.2. The Client will not be entitled to any refund if they cancel an individual reservation after 48 hours before the scheduled time for entry into the amusement park.
9.2. The Client may cancel event reservations, free of charge, up to 10 days before the event, and will be entitled to a full refund.
9.2.1. If the Client cancels a reservation 6 days before the event, they will only be entitled to a refund of 50% (fifty percent) of the price paid.
9.2.2. The Client will not be entitled to any refund if they cancel an event less than 6 days before its scheduled date.
9.3. Partial cancellations, related to only part of the participants, are not allowed in individual pack reservations or event reservations.
Clause 10 - Conditions of use of FEIJÃO VERDE parks
10.1. FEIJÃO VERDE indoor parks do not have equipment suitable for children under 12 months of age, so for safety reasons, they can only use the space under adult supervision without paying an entrance fee.
FEIJÃO VERDE Natura parks do not have equipment suitable for children under 3 years of age, so for safety reasons, they can only use the space under adult supervision.
10.1.1. In FEIJÃO VERDE indoor parks, children under 4 years of age must be accompanied by a responsible person (over 16 years of age).
10.1.2. In FEIJÃO VERDE Natura parks, children under 11 years of age must be accompanied by a responsible person (over 16 years of age).
10.1.3. In events, such as birthday parties, family parties, and school groups, the presence of a responsible adult for every fifteen minor participants is always mandatory.
10.2. Users of FEIJÃO VERDE parks, including event participants, must arrive at the venue fifteen minutes before the scheduled time.
10.2.1. Late entry into FEIJÃO VERDE park regarding the scheduled time does not grant any extension of the scheduled exit time or event end time.
10.2.2. If events exceed the scheduled end time, a fee of five euros/participant will be due for each additional fifteen minutes.
10.2.3. Users/participants cannot bring drinks or food into FEIJÃO VERDE parks, except for cakes intended for birthday parties that have been previously authorized.
10.3. Comfortable and sporty clothing adapted to the available activities and equipment must be used in FEIJÃO VERDE parks.
10.3.1. The use of non-slip socks is mandatory for children and adults.
10.3.2. The use of accessories (including necklaces, watches, rings, belts, and bracelets) is not recommended.
10.4. Users/participants must use the equipment with care and diligence, observing the safety rules defined by FEIJÃO VERDE park.
10.4.1. Safety areas must be kept clear and free of people and any obstacles.
10.4.2. FEIJÃO VERDE shall not be liable for any loss or damage to any personal belongings of users/participants, unless such loss or damage is attributable to FEIJÃO VERDE due to gross negligence or wilful misconduct.
10.4.3. FEIJÃO VERDE shall not be responsible for any equipment that is temporarily out of service, and the Customer shall not be entitled to terminate the contract, reduce the price, or receive any other compensation, except if the equipment failure is attributable to FEIJÃO VERDE due to gross negligence or wilful misconduct.
C. PRODUCT PURCHASE
Clause 11th – Product acquisition
11.1. By making an individual or event booking through this website for FEIJÃO VERDE parks, the customer may purchase products during the booking process.
11.2. The purchased products will be delivered on the day, time, and park corresponding to the individual or event booking.
11.3. The product images available on FEIJÃO VERDE website may not exactly correspond to the real product in terms of colors. The images presented are for indicative purposes only. Some website images may include props or accessories to illustrate the product's functionality, which are not included in the sale, nor in the indicated product price.
11.4. Product purchases are subject to their availability. If there are difficulties in supplying the product or the product is out of stock, FEIJÃO VERDE will refund all amounts paid by the customer to acquire that product.
Clause 12th – Payment of products
12.1. The price of products acquired within an individual booking will be paid in full at the time of purchase/booking.
12.2. The price of products acquired within an event booking will be paid in full at the time of purchase/booking if the event is booked less than six days in advance.
12.3. If the event booking is made more than six days in advance, the price of the purchased products will be paid within the following deadlines:
12.3.1. If the event booking includes a number of participants greater than double the minimum number of participants, the customer agrees to pay 50% (fifty percent) of the product's price.
12.3.2. Up to six days before the event, the customer agrees to pay the remaining total value of the product price.
12.4. Product purchases are only considered completed after payment confirmation. The customer will receive an email confirming the payment.
Clause 13th - Right of withdrawal
13.1. The customer has the right to withdraw from the purchase of products within 14 calendar days, without the need to indicate any reason.
13.1.1. The deadline for exercising the right of withdrawal expires 14 days from the day following the day on which the customer, or a third party, acquires physical possession of the goods.
13.2. To exercise their right of withdrawal, the customer must communicate their withdrawal through a letter to the FEIJÃO VERDE headquarters, and the form included in Annex A of these conditions can be used. The use of the form is not mandatory.
13.2.1. Alternatively, the withdrawal can be made by emailing email@example.com. If the customer uses this option, a confirmation of the withdrawal request will also be sent to them by email.
13.3. The individual booking or event booking cancellation will be considered, unless expressly stated otherwise, as a withdrawal from the purchase of products made within that booking.
13.4. To respect the withdrawal period, it is sufficient that the communication regarding the exercise of the right of withdrawal is sent before the end of the withdrawal period.
13.5. The customer must return the products to FEIJÃO VERDE within a maximum period of 14 days, counting from the date of withdrawal, and is obliged to send the products to the following address: WORK = FUN, LDA, Rua da Rainha Santa Isabel, 103, 4750-466 Galegos (Santa Maria).
13.6. The customer must return the products in the new condition they received them, bearing the risk of loss or damage of the products at their own expense from the moment they took physical possession of them until FEIJÃO VERDE receives the return.
Clause 14th – Warranties
14.1. The products sold by FEIJÃO VERDE are covered by the legal warranty. The products may also have additional warranties from the manufacturer as per the documentation accompanying the product.
14.1.1. It is recommended to keep the purchase invoice, as it will be requested in case of a claim under any warranty.
14.2. Upon receipt of the products, the Customer undertakes to verify if the products have any apparent defects, considering that the product was delivered without damages when accepted without any reservations.
14.2.1. In case of damage or apparent defects, the Customer should not accept the order and should proceed to its immediate return.
Model withdrawal form (this form should only be completed if the contract is resolved by letter)
To: WORK = FUN, LDA, Rua da Rainha Santa Isabel, 103, 4750-466 Galegos (Santa Maria)
I hereby give notice that I withdraw from my contract of sale of the following good(s): ______________
Requested on //______ and received on //______
Corresponding to invoice number: _________________
Name of the consumer
Address of the consumer
Signature of the consumer